At Scene Setter, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website scenesetter.co, use our mobile applications, or engage our digital agency services.
This policy is designed to comply with international data protection regulations including GDPR (Europe), CCPA (California), and Pakistan's data protection laws. By using our website, you consent to the practices described herein.
Quick Summary
Scene Setter ("we," "our," or "us") operates the website scenesetter.co. We are a registered digital agency in Pakistan, specializing in web development, UI/UX design, digital marketing, custom software development, and mobile app development services.
This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information through our website and related digital services. We are committed to protecting your personal data and maintaining transparency about how we handle your information.
Last Updated: April 2026
Effective Date: April 2026
2. Information We Collect
2.1 Information You Provide Directly
When you interact with our digital agency services, you may provide:
- Contact Information: Name, email address, phone number, company name, job title, and business address
- Project Details: Business requirements, project scope, timeline, budget, and technical specifications
- Payment Information: Billing details, bank information (for wire transfers), PayPal email
- Career Information: Resume/CV, cover letter, LinkedIn profile, portfolio links, qualifications
- Communication Data: Emails, chat messages, and form submissions
- Marketing Preferences: Newsletter subscription, promotional consent, communication preferences
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device model
- Usage Data: Pages visited, time spent on pages, click patterns, scroll depth
- Referral Data: Source of visit (Google, social media, direct), search queries
- Location Data: General geographic location (city, country) based on IP address
- Performance Data: Page load times, error logs, technical issues
2.3 Information from Third Parties
We may receive information about you from:
- Google Analytics: Website usage statistics and user behavior insights
- Social Media Platforms: When you interact with our Facebook, LinkedIn, Twitter, or Instagram pages
- Advertising Networks: Campaign performance data from Google Ads, Facebook Ads
- Referral Sources: Partner websites and client referrals
- Public Sources: Publicly available business information
2.4 Special Categories of Data
We do not intentionally collect sensitive personal information including health data, biometric data, political or religious beliefs, trade union membership, or genetic data. If you provide such information voluntarily, we will treat it with the same care as other personal data.
3. How We Use Your Information
We use your information for legitimate business purposes and to improve your experience with our digital agency services.
3.1 Service Delivery
- Respond to your inquiries and project requests
- Provide web development, design, and marketing services
- Process transactions and send confirmations
- Deliver project milestones, updates, and final deliverables
- Communicate about ongoing projects
- Provide technical support and maintenance
3.2 Business Operations
- Manage client accounts and relationships
- Process invoices and payments
- Maintain project documentation and records
- Conduct quality assurance and improvements
- Generate reports for business management
- Training and development of our team
3.3 Marketing and Promotion
With your consent, we use your information for:
- Newsletters about our services and industry insights
- Promotional offers and discount codes
- Invites to webinars, events, and workshops
- Announcements about new services
- Targeted advertisements based on interests
- Personalized content recommendations
You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
3.4 Website Improvement
- Analyze usage patterns to optimize user experience
- Conduct A/B testing for website improvements
- Fix technical issues and bugs
- Gather feedback for service improvements
- Monitor website performance and security
3.5 Legal and Compliance
- Comply with legal obligations and regulations
- Detect and prevent fraud, spam, and abuse
- Enforce our Terms of Service
- Protect our rights and the safety of users
- Responding to legal requests from authorities
4. Information Sharing and Disclosure
4.1 We Do NOT Sell Your Data
Important: Scene Setter does NOT sell your personal information to third parties for their marketing purposes. Your data remains with us and is only shared as necessary to provide services.
4.2 We May Share Information With:
- Service Providers: Trusted partners who assist us in operating our website and providing services. This includes hosting providers, email delivery services, payment processors, and analytics tools. All such partners are bound by confidentiality agreements.
- Legal Authorities: When required by law, regulation, or legal process such as a court order or subpoena
- Business Transfers: In connection with mergers, acquisitions, or asset sales. In such cases, your information may be transferred as a business asset
- Emergency Situations: To protect the safety, property, or rights of Scene Setter, our clients, or others
4.3 International Data Transfers
Your information may be transferred to servers located outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), adequacy decisions where applicable, and Data Processing Agreements.
5. Data Security
5.1 Security Measures We Implement
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for all data in transit; encrypted storage for sensitive data
- Access Controls: Role-based access, strong authentication for admin systems
- Firewalls: Web Application Firewall (WAF) protection
- Monitoring: 24/7 security monitoring and intrusion detection
- Regular Updates: Security patches and system updates
- Employee Training: Regular security awareness training for our team
- Backups: Regular automated backups with encryption
5.2 Security Certifications
Our systems follow security best practices including OWASP guidelines and industry standards.
5.3 Security Limitations
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
You also have a role in security: use strong passwords, do not share credentials, and report suspicious activity.
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, account login, and secure access
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and retargeting
- Preference Cookies: Remember your settings and preferences
- Functional Cookies: Enhanced functionality and personalized features
6.2 Cookie Management
You can control or disable cookies through your browser settings. Note: Disabling essential cookies may affect website functionality.
7. Your Rights
Under data protection regulations, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data ("Right to be forgotten")
- Right to Restriction: Request limitation of processing
- Right to Data Portability: Request transfer of your data in a machine-readable format
- Right to Object: Object to processing for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge Complaint: File a complaint with data protection authorities
To exercise these rights, contact us at privacy@scenesetter.co. We will respond within 30 days.
8. Data Retention
We retain your personal information:
- Active Accounts: As long as your account is active
- Project Data: For 5 years after project completion for legal/compliance
- Marketing Emails: Until you unsubscribe
- Analytics Data: 26 months (anonymized)
- Legal Records: As required by law
9. Childrens Privacy
Our services are not intentionally designed for or directed to children under 13. We do not knowingly collect personal information from children under 13.
If we become aware of such collection, we will promptly delete the information and remove from our systems.
10. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites.
When leaving our website, review the destination website's privacy policy before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page, updating the "Last Updated" date, and showing a notice on our website.
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a security concern:
Last Updated: April 2026 | Version 2.0
